
UX Specialist
PIMS
Context
Port Management Information System (PMIS) is an application to manage vessel traffic on a port. It facilitates the operator and manager for Vessel Management, Voyage Planning, Invoicing, Vessel Movement Managing, Incident Management, Cargo Management, and Report and User Management
​
The customer (ADPC) was not happy with the application interface and had not used the application even after a year of purchase. The application was too tabular and had lots of complex flows. The look and feel were not catchy and it had failed to create and maintain users' interest. The application was using multiple pop-ups and around 15 clicks to complete a single task flow. No formal training had been provided to the end-user about application usage and most of the operators were not so computer literate. In short, the application was not serving the main purpose at all due to improper design and complex flows.

Challenges
Restricted access to end-users
Complex workflows and lesser real estate
Content heavy pages and forms to fill
The outdated visual style, lack of visual affordance
A larger user group was not educated on the application flows
Internationalization & localization issues were not considered in the existing app
Approach/ Process
Requirement gathering & analysis
​
Brainstorm and quick wireframe
Create Persona
Focused Discussions with stakeholders
Information Architecture/ Wireframing
Detailed Design
User Validation, feedback






Goal
The goal here was very clear to Reduce the Complexity, Increase User Efficiency,
Reduce time for basic functionality and
to Make it more engaging for users