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Tunnel Management System

An application for the Traffic Control Center Operator and their Supervisor to effectively and efficiently control and manage the traffic of all tunnel and support systems services.

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Context:

A typical day in Peter’s life begins with coordinating the development of all information technology activities and services. When Peter logs onto the security application, typically he needs the following answers which will help him to prioritize his action plan.

How many cloud app is under threat?

What are new suspicious activities?

Download and upload activity?

How many incidents are added, fixed, and modified?

What is the device access summary?

Top trends in the last 30 days?

Alerts -  Policy, Incidents, Security Controls?

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Challenges

Dated system and interaction

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Not collaborative with other tools

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Issue for adding new tunnels/ scaling up

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Not easy communication with partners and govt. agencies

The Approach/ Process

Requirement Discussion, UX Readout

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Brainstorm and quick wireframe, 

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User Interviews. Create Persona, Goals, Gaps, and user needs defining.

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Interaction Design

 

Lead Visual Design & Front End Development

 

User Validation

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Goal

Restricted access to end-users

 

Complex workflows and lesser real estate

 

Content heavy pages and forms to fill

 

The outdated visual style, lack of visual affordance

 

A larger user group was not educated on the application flows

 

Internationalization & localization issues were not considered in the existing app

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