UX Specialist
Tunnel Management System
An application for the Traffic Control Center Operator and their Supervisor to effectively and efficiently control and manage the traffic of all tunnel and support systems services.
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Context:
A typical day in Peter’s life begins with coordinating the development of all information technology activities and services. When Peter logs onto the security application, typically he needs the following answers which will help him to prioritize his action plan.
How many cloud app is under threat?
What are new suspicious activities?
Download and upload activity?
How many incidents are added, fixed, and modified?
What is the device access summary?
Top trends in the last 30 days?
Alerts - Policy, Incidents, Security Controls?
Challenges
Dated system and interaction
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Not collaborative with other tools
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Issue for adding new tunnels/ scaling up
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Not easy communication with partners and govt. agencies
The Approach/ Process
Requirement Discussion, UX Readout
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Brainstorm and quick wireframe,
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User Interviews. Create Persona, Goals, Gaps, and user needs defining.
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Interaction Design
Lead Visual Design & Front End Development
User Validation
Goal
Restricted access to end-users
Complex workflows and lesser real estate
Content heavy pages and forms to fill
The outdated visual style, lack of visual affordance
A larger user group was not educated on the application flows
Internationalization & localization issues were not considered in the existing app